Refund/Return Policy

Refund Policy

Thank you for shopping with Podium Pass. We strive to provide you with high-quality menswear, valuable digital memberships, and exciting sweepstakes experiences. We want you to be completely satisfied with your purchases and memberships. However, we understand that sometimes situations arise where a refund may be necessary. Please review our refund policy below:

1. Apparel Refunds:

   • We offer a 30-day money-back guarantee on all apparel purchases. If you are not satisfied with your apparel purchase for any reason, you may return it within 30 days of the purchase date for a full refund.
   • To be eligible for a refund, the apparel must be in its original condition, unworn, and with all tags attached. Any items returned without tags or showing signs of wear or damage may not be eligible for a refund.

2. Digital Membership Refunds:

   • Digital memberships are non-refundable. Once purchased, memberships cannot be refunded, exchanged, or transferred to another individual.
   • If you experience any technical difficulties or have concerns about your digital membership, please contact our customer support team for assistance.

3. Sweepstakes Entries:

   • Entries into our sweepstakes are final and non-refundable. No refunds will be provided for sweepstakes entries, regardless of the outcome.
   • Winners of our sweepstakes will be notified according to the terms outlined in the sweepstakes rules. Prizes are non-transferable and cannot be exchanged for cash or other products.

4. Refund Process:

   • To initiate a refund for eligible apparel purchases, please contact our customer support team within 30 days of the purchase date. You will be provided with instructions on how to return the item(s).
   • Refunds will be issued to the original form of payment within 5-7 business days of receiving the returned item(s).
   • For any inquiries or assistance regarding refunds, please contact our customer support team at [Customer Support Email/Phone].

5. Exceptions:

   • In certain circumstances, such as defective or damaged products, we may offer exchanges or replacements instead of refunds. Please contact our customer support team to discuss your specific situation.

By making a purchase, joining our digital membership program, or participating in our sweepstakes, you agree to abide by the terms and conditions outlined in this refund policy.

Podium Pass reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.

Last Updated: 04/01/2024

Podium Pass

support@thepodiumpass.com